4 Critical Questions to Ask Before Choosing Your Hosted PBX Supplier

Once you have decided to make the move to cloud communications, it is key to make sure you choose the right supplier that provides you the capabilities with which you can meet your short-term and long-term communication goals. If you are not sure where to start, you might want to take a look at 4PSA VoipNow, OnePipe, Taridium or RingSky. Those companies tend to get good reviews and offer free expert advice most of the time.

Of course, a little planning will be worth the effort. Trust me, it’s better safe than sorry. As there are hundreds of hosted phone systems suppliers in the telecommunications market, selecting the right hosted PBX supplier can seem like an overwhelming task. To help you choose wisely, we have developed four critical questions you need to ask your potential hosted PBX supplier. Take note of the following information:

#1. How Do You Guarantee Your Quality Service?

Quality of service is perhaps the most important differentiator among virtual PBX service providers. As your communication system is fundamental to your business success you need to ensure your cloud service is backed up with a solid guarantee. For example, my cloud PBX service provider offers 99.9% uptime guarantee every month. Their plan prices depend on the number of users and they include unlimited calls, a set of high-end features and primary tech support,

Some cloud PBX platforms minimize downtime risk caused by natural disasters, which in turn gives you peace of mind. Make sure you can get access to your cloud phone system regardless of your geographical location and device (smartphone, tablet, desk phone and even desktop pc).

#2. Which Set of Features Do I Get?

The set of features is another element that must not be overlooked. Some cloud hosted PBX suppliers may provide sophisticated features; however, those may not be included in the plan, which means you need to pay an extra fee for the features you use. Instead, look for a provider that offers a wide array of advanced features included in the service plan such as call monitoring, click to call, remote transfer, voicemail to email, DID number per phone, and specific capabilities your business requires. Choose a provider that can offer a feature-rich phone system you can enjoy without any limits or controls.

#3. Do You Provide Expert Troubleshooting?

The point here is to know if your service provider offers technical support and how fast expert technicians will solve any issue you could have. I recommend you choose a hosted PBX company that provides 24/7 technical support from a dedicated team of experts. Choose a service supplier committed to provide a first-rate customer service- it is a crucial aspect to consider because a top-notch customer service can improve your overall experience. Additionally, you may ask if you can get installation in your area.

#4. Can I Access to my Phone System From Anywhere?

The key point here is to find out whether the experience is the same for an office-based employee and a remote worker in a foreign country or in a rural area and how the service handles people on the road. No matter if you currently do not have remote staff, you may eventually change your mind. Some providers can handle any mobile or remote phone as easily as an extension to the main office, but others cannot. Quality of the service regardless of location is vital!

There are many factors to consider when choosing a cloud hosted PBX provider. We hope we have addressed important questions that will let you know what is the best cloud PBX provider for your business. What other factors do you contemplate when choosing a hosted PBX supplier? Please, share your comments with us!

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